Shipping Policy

Our Shipping Commitment

We are committed to providing a simple, convenient, and reliable shipping experience for every order.

All products available through our website include free shipping, with no additional standard shipping charge added to your order.

Our fulfillment process is designed to move orders from purchase to delivery as efficiently as possible while providing customers with clear information throughout the process.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order has been successfully placed.

During the processing period, our fulfillment team prepares the products, verifies order details, packages the items, and arranges shipment.

Processing time is separate from transit time. Once an order has been processed and shipped, the package enters the delivery stage.

Orders placed during periods of increased demand may require additional processing time in certain circumstances.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is approximately 6–12 business days.

The estimated delivery timeframe includes the transportation period after the order has been shipped.

Delivery times are estimates and may vary depending on carrier operations, transportation conditions, destination-related circumstances, address information, and other factors outside our direct control.

While we work to ensure orders are processed efficiently, we cannot guarantee delivery on a specific calendar date.

Free Shipping

We provide free shipping on all products available through our website.

The applicable shipping cost is automatically reflected at checkout, so customers do not need to purchase a separate standard shipping option.

The price displayed for products does not require an additional standard shipping charge to complete delivery.

Order Confirmation

After successfully placing an order, customers may receive an order confirmation containing important purchase information.

Customers should review their order confirmation carefully to ensure that the product selection, shipping information, and other order details are accurate.

If you notice an error, please contact our customer service team as soon as possible.

Shipping Confirmation

Once your order has been processed and shipped, shipping information may be provided when available.

The shipping confirmation may include information that allows you to follow the progress of your package.

Tracking information may require some time to become active after the package has entered the carrier's system.

Tracking Information

When tracking information is available, customers can use the provided tracking details to monitor the progress of their shipment.

Tracking updates may not appear immediately after shipment confirmation. It can take some time for the carrier to scan and update the package information.

If tracking information has not updated for a period of time, please contact our customer service team so we can review the available shipping information.

Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

This may include:

• Full name

• Street address

• Apartment, suite, or unit information when applicable

• City

• State or region

• Postal code

• Contact information when required

Incorrect, incomplete, or outdated shipping information may result in delivery delays, unsuccessful delivery, or the package being returned.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before the order enters fulfillment, but changes may not be possible after processing or shipment.

Delivery Delays

Although we work to process and ship orders efficiently, delivery may occasionally take longer than the estimated timeframe.

Possible causes of delays may include:

• Carrier processing

• Transportation delays

• Severe weather

• High shipping volume

• Address-related issues

• Operational disruptions

• Customs or destination-related procedures

• Other circumstances outside our direct control

If your order appears to be significantly delayed, please contact our customer service team with your order number.

We will review the available information and provide assistance based on the current status of the shipment.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer service team.

For packages that are marked as delivered but cannot be located, customers should first check the delivery area, mailbox, entrance, reception area, or other appropriate locations around the delivery address.

Customers may also wish to check whether another household member, building staff, or another authorized person accepted the package.

If the package still cannot be located, contact our customer service team so that the situation can be reviewed.

Incorrect or Incomplete Address

If an order cannot be delivered because the shipping address provided during checkout was incorrect or incomplete, additional delivery arrangements may be required.

Please contact our customer service team as soon as possible if you realize that incorrect shipping information was submitted.

Once an order has been shipped, we may not be able to modify the delivery address.

Returned Packages

Packages may be returned to the sender in certain circumstances, including unsuccessful delivery attempts, incorrect address information, incomplete delivery information, or other delivery issues.

If your package is returned to us, please contact customer service with your order number.

Our team will review the circumstances and provide information regarding the available options.

Multiple-Item Orders

If an order contains multiple products, items may be packaged and shipped together or separately depending on fulfillment and logistics arrangements.

When products are shipped separately, customers may receive different tracking information or delivery updates.

The estimated delivery timeframe may vary between individual packages within the same order.

Product Availability and Fulfillment

We aim to maintain accurate product availability information on our website.

In unusual circumstances, an item may require additional processing time due to inventory or fulfillment conditions.

If an unexpected fulfillment issue significantly affects an order, our customer service team may contact the customer using the information associated with the order.

Order Cancellation

If you need to cancel an order, please contact customer service as soon as possible after completing your purchase.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such circumstances, the applicable return process may be used after the order is received.

Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and contact our customer service team.

If the product inside the package has also been damaged, please provide clear information and supporting photos when appropriate.

Our team will review the situation and provide instructions for the appropriate resolution.

Shipping and Returns

All products include free shipping.

If a return is approved, return shipping arrangements may depend on the reason for the return and the circumstances of the order.

Customers should not send products back without first contacting customer service and receiving the appropriate return instructions.

For complete information regarding returns and refunds, please refer to our Refund Policy.

Delivery Estimates

The standard fulfillment and delivery estimates are:

Order Processing: 1–3 business days

Estimated Delivery: 6–12 business days after shipment

These timeframes are provided as estimates and are not guaranteed delivery dates.

Unexpected transportation, carrier, operational, or destination-related circumstances may occasionally affect delivery times.

Customer Support

If you have questions about your shipment, order status, tracking information, delivery, or a shipping issue, our customer service team is available to assist.

When contacting us regarding an existing order, please provide your order number and the email address associated with the purchase whenever applicable.

Providing complete order information allows our team to review your request more efficiently.

Contact Us

For shipping-related assistance, please visit our Contact Us page for our official customer service contact information.

Our team can assist with questions regarding order processing, shipment status, tracking information, delivery issues, and other shipping-related concerns.

Our Shipping Standard

We aim to make shipping as simple and transparent as possible.

Every order includes free shipping, orders are generally processed within 1–3 business days, and estimated delivery is approximately 6–12 business days after shipment.

We continuously work to improve our fulfillment and delivery experience so that customers can shop with greater convenience and confidence.