Customer Service Policy

Our Commitment to You

We are committed to providing a reliable, convenient, and positive shopping experience from the moment you visit our website through the completion of your order and beyond.

Our customer service team is here to provide assistance with product information, orders, shipping, returns, refunds, and other questions related to your shopping experience.

We believe good customer service is built on clear communication, timely assistance, and careful attention to every customer request.

Customer Support

Our customer service team can assist with a variety of order and product-related matters, including:

• Product information and general product inquiries

• Order status and order-related assistance

• Shipping and delivery information

• Changes to order details when possible

• Return requests

• Refund inquiries

• Damaged, defective, or incorrect items

• General website and shopping assistance

For assistance, please visit our Contact Us page and use the contact information provided there.

When contacting our customer service team, please provide your order number and relevant details whenever applicable. This helps us identify your order and provide assistance more efficiently.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days.

Once an order has been processed and shipped, delivery is estimated to take approximately 6–12 business days.

Processing and delivery times are estimates and may vary depending on circumstances outside our direct control, including carrier operations, transportation conditions, address-related issues, and other unexpected delays.

We recommend reviewing your order information carefully before completing your purchase to help ensure smooth processing and delivery.

Order Changes and Cancellations

We understand that customers may occasionally need to make changes to an order.

If you need to update your order information or request a cancellation, please contact our customer service team as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests before an order has entered processing or shipment. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If an order cannot be changed or canceled because it has already entered fulfillment, customers may use our return process when eligible.

Shipping Assistance

All products are shipped with free shipping.

After your order has been processed, shipping information may be provided when available so you can follow the progress of your package.

If your order appears to be delayed, please contact our customer service team with your order number. We will review the available information and provide assistance based on the current status of the shipment.

Please ensure that the shipping information provided during checkout is accurate and complete. Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.

Delivery Issues

We understand that delivery issues can be frustrating, and our customer service team will make reasonable efforts to assist when problems occur.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and relevant delivery information.

For packages showing as delivered but not received, customers should first check the delivery area and confirm whether someone else at the delivery address may have accepted the package. If the package still cannot be located, please contact our customer service team so we can review the situation and determine the appropriate next steps.

Damaged or Incorrect Items

We take care to ensure that orders are prepared accurately before shipment.

If you receive an item that is damaged, defective, incorrect, or otherwise not consistent with your order, please contact our customer service team as soon as reasonably possible.

Please provide your order number along with a clear description of the issue and supporting photos or other relevant information when appropriate.

Our team will review the information and provide instructions for the next steps, including replacement or return assistance when applicable.

Returns

We provide a 60-day return period for eligible purchases.

Customers who wish to return an item should contact our customer service team before sending the product back. Our team will provide the applicable return instructions.

Returned items may need to meet