Refund Policy

Our Refund Commitment

We want every customer to have a positive shopping experience and feel confident when purchasing from our store.

If you are not satisfied with your purchase or need to return an eligible product, our customer service team is available to assist you through the return and refund process.

We provide a 60-day return period for eligible purchases. Approved refunds are generally processed within 5–10 business days after the refund has been issued, depending on the payment method and financial institution.

60-Day Return Period

Customers may request a return within 60 days of receiving their order.

To begin a return, please contact our customer service team through the information provided on our Contact Us page.

Return requests should include the order number and relevant information about the item being returned. Providing clear details about the reason for the return can help our team process the request efficiently.

Customers should contact us before sending any products back. Our customer service team will provide the appropriate return instructions when a return is approved.

Return Eligibility

To be eligible for a return, products should generally be in an appropriate condition for return.

Depending on the nature of the product, return eligibility may require that:

• The product is within the 60-day return period

• The item corresponds to the original order

• The product has not been unnecessarily damaged after delivery

• The item is returned according to the instructions provided by our customer service team

• Any applicable original packaging or product components are included when reasonably possible

Certain products may have additional return requirements based on their nature, condition, or usage.

We reserve the right to review the condition of returned products before approving a refund.

Products That Cannot Be Returned

For health, hygiene, safety, or product-quality reasons, certain products may not be eligible for return after they have been opened, used, consumed, or otherwise altered.

Products that have been damaged after delivery due to improper handling, misuse, or circumstances unrelated to the original order may also be excluded from return eligibility.

If you are uncertain whether a product qualifies for a return, please contact our customer service team before sending it back.

Damaged or Defective Products

We understand that products can occasionally be damaged during transportation or arrive with a defect.

If you receive a damaged, defective, or otherwise unusable product, please contact our customer service team as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product when appropriate

• Photos of the packaging when relevant

• Any other information that may help us understand the situation

Our team will review the information and provide appropriate instructions.

Depending on the circumstances, an eligible issue may be resolved through a replacement, refund, or another appropriate solution.

Incorrect Products

If you receive a product that does not match your order, please contact our customer service team.

We recommend providing the order number and clear photos of the received product so that we can verify the issue.

After reviewing the information, our customer service team will provide instructions for resolving the issue.

Return Process

The return process generally follows these steps:

Step 1 — Contact Customer Service

Contact us through the official information provided on our Contact Us page.

Please include your order number and information about the product you would like to return.

Step 2 — Return Review

Our customer service team will review your request and determine whether the product is eligible for return.

If the return is approved, you will receive instructions regarding the next steps.

Step 3 — Send the Product

If a return is required, send the product according to the return instructions provided by our customer service team.

Please do not send products to an address that has not been provided or confirmed by our customer service team.

Step 4 — Return Inspection

Once the returned product is received, it may be reviewed to confirm that it meets the applicable return requirements.

Step 5 — Refund Processing

Once the return has been approved, the applicable refund will be processed to the original payment method when possible.

Refund Processing Time

After an approved refund has been issued, it generally takes 5–10 business days for the funds to appear in the original payment method.

The actual time required may vary depending on the payment provider, card issuer, bank, or other financial institution involved in the transaction.

If the refund has been issued but does not appear after the applicable processing period, please contact our customer service team.

Original Payment Method

Refunds are generally issued to the original payment method used to complete the purchase.

We may not be able to redirect a refund to a different payment method or account.

If the original payment method is no longer available, please contact customer service so that the situation can be reviewed.

Partial Refunds

In certain circumstances, an approved return may qualify for a partial refund rather than a full refund.

This may apply when a returned product does not fully meet the applicable return requirements but still qualifies for a partial refund based on its condition or circumstances.

Any applicable partial refund will be communicated during the return review process.

Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the customer may use the applicable return process after receiving the order.

Shipping and Returns

All products are offered with free shipping.

If a return is approved, return shipping arrangements may depend on the reason for the return and the circumstances of the order.

For products that arrive damaged, defective, incorrect, or otherwise affected by an issue attributable to the fulfillment process, our customer service team will provide appropriate return instructions.

For returns based on personal preference or other customer-initiated reasons, applicable return shipping arrangements may differ.

Please wait for instructions from customer service before returning any product.

Refused or Undeliverable Packages

If an order is returned to us because it was refused, the delivery information was incorrect, or the package could not be delivered for reasons associated with the recipient, the order may be subject to additional review before a refund is issued.

Customers should ensure that their shipping information is complete and accurate when placing an order.

If a package is returned to us, please contact customer service so we can review the available options.

Missing Returns

Customers are responsible for ensuring that returned packages are properly prepared and sent according to the return instructions provided by our customer service team.

If a returned package cannot be located, we may request applicable shipping or tracking information to assist with the investigation.

A refund may not be issued until the returned package can be reasonably confirmed as received or otherwise resolved.

Exchanges

Product exchanges may be available in certain circumstances depending on product availability and the reason for the exchange.

If you would like to exchange an item, please contact customer service before sending the original product back.

If the requested replacement product is unavailable, our customer service team may provide an alternative resolution where appropriate.

Promotional Purchases

Products purchased as part of a promotion, discount, special offer, or other promotional arrangement may be subject to the applicable return and refund conditions associated with that purchase.

If a promotional order contains multiple products, the refund amount may be calculated based on the actual amount paid for the returned product rather than its original undiscounted price.

Gift Purchases

If a product was purchased as a gift, refund processing may depend on the original order and payment information.

Refunds are generally issued to the original payment method used for the purchase.

Please contact customer service for assistance with gift-related return requests.

Fraud Prevention and Order Verification

To protect customers and our store, certain refund or return requests may require verification of order information.

We may review transaction details, order history, shipping information, and other relevant information when necessary to prevent unauthorized refunds or fraudulent activity.

This process helps protect the security and integrity of our store and customer transactions.

Refunds for Unreceived Orders

If an order has not been received within the estimated delivery timeframe, please contact our customer service team before requesting a refund.

We will review the available order and shipping information and determine the appropriate next steps.

If an order is confirmed as lost or otherwise qualifies for a refund, the applicable refund will be processed according to the circumstances of the order.

Contact Us

For return and refund assistance, please visit our Contact Us page for our official customer service contact information.

When contacting us, please include your order number and a clear description of your request so that our team can assist you efficiently.

Customer-Focused Resolution

We aim to handle every return and refund request fairly, clearly, and efficiently.

Our customer service team will review each request based on the order information, product condition, applicable return requirements, and circumstances of the request.

Our goal is to make the return and refund process as straightforward as possible while providing customers with reliable support throughout the process.